Refund
We hope you’ll be satisfied with your new Artellekt products and love them as much as we do. However, if you change your mind, you have 15 days to return your items. Whether you simply changed your mind or the chosen product didn’t meet your expectations, you have the right to return it to us.
Free Return for GLS Shipments
The product must be unused and returned in its original packaging, with tags attached.
Contact us at hello@artellekt.com to arrange the return date and time.
We will send a GLS courier to your address to pick up the product.
You will receive the refund once we have received the item, which usually takes 3-5 business days.
Please note that any returned products that do not meet the above requirements will be sent back to you, and the related costs will be charged to your account.
Complaints / Defective Products
If you have received a damaged or otherwise defective product, you are entitled to exchange it for a similar product, or if it’s no longer available, you will be refunded the cost of your purchase.
All complaints are processed within 30 days of receiving the defective product.
Artellekt.com handles all returns in accordance with Hungarian law.